Please review Phoenix Drum Company Warranty.

Only items covered under active warranty are eligible for free of charge repairs

 

No shipments of damaged goods will be accepted for repair without first obtaining a Return Authorization (RA) number from an Authorized Phoenix Drum Company Dealer or directly from Phoenix Drum Company.

 

Any and all shipping charges associated the return of the damaged item(s) to an Authorized Phoenix Drum Company Dealer or directly to Phoenix Drum Company will be the sole responsibility of the purchaser.

 

We will fix it or replace the drum free of charge at our discretion if we establish that there is a manufactory’s defect with your drum. Contact Phoenix DrumCo and explain the nature of the problem first, also send photos by mail or email with description of your issue. If we decide that your  item(s) needs to be inspected by our professionals, we will issue an RA# and send to you instructions for safely shipment of your return for inspection. If your drum is in need of repair and it is not longer covered by warranty, we will provide an estimate for parts and labor  needed for the repair and safety shipping return instructions.

 

To obtain Return Authorization, please contact us at:

 

Clients from North America and World

 

PHOENIX DRUM COMPANY - AMERICAS & WORLD

11445, E Via Linda, Ste 2240

Scottsdale AZ, 85259

Email - phoenixdrumco@me.com 

Phone - 602-763-1124 

Fax  - 480-614-8146

 

If you are placing an order from any other place outside of North America,

Europe, Russia please contact us to confirm  that can  ship goods to your country.

 

Clients from Europe and Russia ,


PHOENIX DRUM COMPANY EUROPE

Vedran Alicehajic

6, Franklin D. Rooseveltlaan

2285CD, Rijswijk (ZH)

The Netherlands

Europe

Email: info@pdcdrums.eu

Phone: +31-648 - 45 - 4437

 

Return Procedures:

 

All returns must have a Return Authorization number in order to be accepted by Phoenix Drum Company LLC.

Ship Returns with Return Authorization Number to:

  •  

 

PHOENIX DRUM COMPANY - AMERICAS & WORLD

11445, E Via Linda, Ste 2240

Scottsdale AZ, 85259

   Email - phoenixdrumco@me.com

Phone - 602-763-1124 

Fax  - 480-614-8146

 

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